Refund policy

At Skinbae, we want you to feel confident shopping with us. If you are not fully satisfied with your order, we are here to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • The return request must be submitted within 14 days of delivery

Change of Mind Returns

If you change your mind about your purchase, you may return the item within 14 days of receiving it.

Please note:

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • Items must be unopened, unused, and in resellable condition

Once we receive and inspect your return, we will notify you regarding approval of your refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

For defective or damaged items:

  • You do not need to return the item

  • Please email us at info@skinbae.co

  • Include your order number and clear photo or video proof of the issue

Once verified, we will provide a free replacement or exchange at no additional cost.

Refund Process

Approved refunds will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened skincare or beauty products

  • Used products

  • Gift cards

  • Promotional or final sale items

How to Start a Return

To request a return or report an issue, please contact us:

Email: info@skinbae.co
Subject Line: Return Request – Order #[Your Order Number]

Our support team will guide you through the next steps.

Skinbae reserves the right to refuse returns that do not meet the conditions outlined above.